Tag Archive | good communication

Avoiding Difficult New Clients

Aug17

August focus: Domestic Cleaning Service

avoiding difficult new clients

Avoiding Difficult New Clients

You will come into contact with all kinds of people once you begin promoting yourself. I have seen homes that were so disgustingly dirty that my stomach turned while I was doing the quote. I have also recognised when people felt that they were better than me, just because I worked as a cleaner, and sensed that their attitude towards me was going to bring me trouble if I took on the job. The easiest way to avoid taking on a client that you can intuitively feel will do this is to give them a fee for service that is much higher than they were expecting to pay. Then the person subject to your quote can only say that your fees were too expensive, and ‘expensive’ is relative to whether or not the desired item or service has value to the intended purchaser. Continue reading →

Good Clients and Bad

Aug17

August focus: Domestic Cleaning Service

good clients and bad

Good Clients and Bad

Recognising a Bad Client

In this business there are plenty of bad clients. That doesn’t mean to say though, that you should treat any of them with a lack of respect. You should treat each client with the same amount of respect and value, no matter whether you are being paid well or being paid average to do their work. When a person feels valued by you they are going to tell others about you and your service. This is how you will gain referral business. But be aware that in the home cleaning business there will always be good clients and bad. Continue reading →

Working in Another Person’s Home

Aug15

working in another person's home

Working in Another Person’s Home

Who will be my Clients?

Before considering where to advertise, look at the area that you live in and sum up its potential. If you want to work in this area, do the people here all work, or are they mostly on government benefits? It’s no use advertising in areas where people cannot afford to hire you. It’s better to travel a little and make some money. There are many factors to consider when working in another person’s home. Continue reading →

Summary Questions and Exercises

Aug14

August focus: Domestic Cleaning Service

summary questions and exercises

Customer Service – CLIENT⇔ MESSAGE ⇔ CLEANER

The most important thing in your job apart from being a ‘super cleaner’ is communication.  Contact between the clients and yourself is vital.  This is why it is important that when a new client leaves you a message that you call them right away to introduce yourself and set up your initial appointment. The client will be shopping around, so the sooner you get back to them the more chance you have to secure their booking. When you do you will want to make arrangements with your client about keys, security systems, dogs etc. Continue reading →