Tag Archive | Confirm the booking

Good Clients and Bad

Aug17

August focus: Domestic Cleaning Service

good clients and bad

Good Clients and Bad

Recognising a Bad Client

In this business there are plenty of bad clients. That doesn’t mean to say though, that you should treat any of them with a lack of respect. You should treat each client with the same amount of respect and value, no matter whether you are being paid well or being paid average to do their work. When a person feels valued by you they are going to tell others about you and your service. This is how you will gain referral business. But be aware that in the home cleaning business there will always be good clients and bad. Continue reading →

Summary Questions and Exercises

Aug14

August focus: Domestic Cleaning Service

summary questions and exercises

Customer Service – CLIENT⇔ MESSAGE ⇔ CLEANER

The most important thing in your job apart from being a ‘super cleaner’ is communication.  Contact between the clients and yourself is vital.  This is why it is important that when a new client leaves you a message that you call them right away to introduce yourself and set up your initial appointment. The client will be shopping around, so the sooner you get back to them the more chance you have to secure their booking. When you do you will want to make arrangements with your client about keys, security systems, dogs etc. Continue reading →