August focus: Domestic Cleaning Service

Follow Up Program

After the first service to a new client it is recommended that you do a follow-up to see whether they were happy with your work. That way you can do your best to solve any problems that may have occurred due to lack of communication or whatever. If they were happy with your work then simply pencil them in to service again in 7 or 14 days time. Or, in the case of 3 monthly services like window cleaning you should place the client’s details under the month that they were serviced, and place a reminder to yourself to phone again to see if they would like their windows to be re-serviced when next needed. For this type of service you would call after about two months from the date of the first service in order to reschedule the client for their next service. Continue reading →