August focus: Domestic Cleaning Service
Service and Commitment Form
The form you see below will assist you in communicating how you operate your business to your client. You can either send this form out in the mail with your terms of business, or hand it to your client at the time that you do the estimate while in their home. Take whatever information you need to from what you see below to assist in the prevention of problems arising with your clients. They were used in my business, and helped clarify the boundaries that needed to be put in place to make sure everyone played by the rules. You may want to make yours sound less legal and more conversational though, as some people found the wording on my documents too harsh.
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(your business name here)
(your motto here)
SERVICE AND COMMITMENT
(Your business name here) is committed to provide the highest quality cleaning service. Client satisfaction is our objective. Should any matter be of concern to you, our valued client, please do not hesitate to bring the matter to our attention.
(Your business name here) is often able to work at short notice. On Spring Cleans and multiple hour jobs, we work in teams of two when available. Therefore, if a job is quoted at 6 hours, the job will be completed in 3 hours (10 hours – 5 hours). This also applies to regular bookings whenever two of us arrive – a 4 hour job will be completed in 2 hours, a 5 hour job will be completed in 2 ½, and so on.
PLEASE CHOOSE FROM THESE SUGGESTED MAINTENANCE SERVICES:
(IF ALL TASKS ARE DONE THIS LIST USUALLY TAKES 4 HOURS FOR AN AVERAGE SIZED HOUSE)
Living Areas, Bedrooms, Hallways & Study Bathroom
General dusting and polishing of furniture (within reach) Clean the shower screen and door tracks,
Dusting of skirting boards, window sills, picture frames ensuring that all glass has no streaks
and rails, and door frames (on a rotational basis) Scrub and sanitise the shower recess floor
Dust the ornaments and photo frames Remove mould from grout and the soap
Dust all lampshades; Polish the front of the TV residue from tiles
Polish glass tabletops and glass windows in cabinet doors Clean the soap dish, shine the taps
Polish mirror wardrobes and dust the track they run on Clean/sanitise hand basin, wipe vanity unit
Clean the telephone handset Wipe tiles above hand basin
Wipe dirty marks off the walls around light switches Clean, sanitise and dry the bath
Wipe leather lounges, or vacuum cloth lounges Clean/sanitise toilet inside/out including
Shake scatter rugs pipes and fittings at the back of the toilet
Vacuuming, or sweeping and mopping Dust sills, polish mirrors (no streaks)
Change the sheets and make the bed (when required) Empty the bins. Sweep & mop floor.
Kitchen Laundry
Clean the inside and the outside of the microwave oven Dust window sills and empty the bins
Wipe all fronts of cupboards and tops of benches Wash cleaning cloths. Put away products.
Wipe the outside and top of refrigerator, stove and oven Wipe washing machine, dryer, water
Clean any splash marks off the window above the sink heater, freezer. Sweep & mop the floor.
Dust the window sills and polish the kitchen sink Empty bucket into the tub.
Empty bins and sweep and mop floor Clean, dry and polish the tub.
ALLOW TIME FOR US TO WASH AND PUT AWAY CLOTHS, CLEANING ARTICLES AND TO EMPTY VACUUM CLEANER. PLEASE BE AWARE OF OTHER THINGS THAT MAY REQUIRE CLEANING AND ALLOW THE TIME NEEDED FOR US TO DO THE WORK INVOLVED. EXTRA TIME IS ALWAYS REQUIRED FOR IRONING.
CLEANING SERVICES
A Regular Maintenance Clean takes on average 3 – 4 hrs and is easily done when the house is already maintained.
A First Extended Maintenance Clean takes on average 6 to 7 hrs, and is usually done as the first service to a Regular Maintenance clean. It does not include any Spring-Cleaning services, but aims to catch up on regular services.
A full Spring-Clean takes on average 8 to 10 hrs, and can take up to 12 hours. The fee for this total home clean is $35 – 45 p/h.
A Renovation Clean can take up to 40 hrs when there is work to be done after building and renovations. Fees are $35 – 45 p/h.
When vacuuming, furniture will be moved on a rotational basis each visit. When dusting, fixtures such as skirting boards, window sills, picture rails, picture frames, door frames and door moldings will be done on a rotational basis also.
Temporary cancellation of weekly service does not pose a problem to our roster. However, temporary cancellation of fortnightly services requires recommencement in the same fortnight allocated on the roster, i.e. you may have to wait two weeks for your next service due to the fact that on the week opposite to yourse there will already be a client in the same timeslot.
WINDOW CLEANING
This is a separate service and is not done as part of the maintenance cleaning. When done as a completely separate job, all accessible inside and outside windows at ground levels will be cleaned providing they can be done so with safety. Windows that are dangerous to reach and windows above ground level are subject to extra charges, negotiable before service.
IRONING
Ironing is only done inclusive of the Service at the same hourly rate as the cleaning. There is no pick-up and delivery.
Please supply the following tools and products for our use, being aware that high quality cleaning products produce a better result, faster. Therefore your time booked is more productive. A fee of $15 (or whatever you decide to charge) extra is charged if these items are not supplied for regular work.
Equipment & products needed for a standard maintenance service
Sponge cloths for cleaning Soft cloths for drying (many)
Vacuum cleaner, Extension cord Mould remover or bleach
Broom, dustpan and hand broom Disinfectant and syrup bleach (i.e. Domestos)
Mop and bucket Dishwashing liquid
Floor and wall cleaners Furniture/car polish
Powder or crème cleanser Old toothbrush and scrubbing brush
Metal/plastic scourers Newspaper/paper towels
Glass cleaner/methylated spirits Spray detergent (i.e. Spray and Wipe)
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EXTRAS REQUIRED FOR AN IRONING SERVICE
Iron, board and ironing aid, and plenty of coat hangars
(We will supply our own products and equipment at a Spring Clean, so unless you need special products to be used in your home there is no need to provide anything further on a Spring Clean)
Where possible, these items should be kept together in a regular cupboard or area of the house. All listed cleaning products provided by the client shall be available for use upon arrival. Time spent purchasing products is at the client’s expense. For an ‘own equipment’ clean we will supply all materials, products and equipment at a fee of $15 extra.
For your convenience
CHECKLIST OF JOBS THAT MAY BE REQUESTED ON A SPRING CLEAN
Kitchen
Clean the inside of the oven and the grill Dismantle and clean the stove and plates
Clean the inside of the refrigerator Dismantle and clean the Rangehood
Wipe out the inside of cupboards and drawers Clean the tops of wall cupboards
Pull out the refrigerator and dust behind Clean the ceiling fan
Bathroom
Wash the tiles on the walls throughout Clean mould off the ceiling
Wipe out the cabinets and vanity units Dust the light fittings and ceiling fans
Scrub and clean excess build-up of soap Clean the shower screen door tracks
scum on shower tiles Bleach the grout between the tiles
Living Areas, Bedrooms, Hallways and Study
Move all beds, lounges and chairs to vacuum Dust behind moveable furniture
Dust ALL accessible skirtings, sills and frames Spot clean marks off walls
Dust the very top of tall cabinets and bookshelves Polish mirror robes from top to bottom
Vacuum under the cushions on all lounges Vacuum and/or dust the mirror robe tracks
Sweep away cobwebs from light fittings & ceilings Clean the glass crystals in chandeliers
These services are in addition to the regular maintenance services, along with any other requests you have (apart from Window Cleaning). We need to be advised by you of all requirements that you have.
CHECKLIST OF JOBS THAT ARE INCLUDED WHEN VACATING
Vacuum throughout, or sweep and mop Clean the inside of cupboards and robes
Clean the oven if needed Clean marks off walls
Clean the Bathroom, Ensuite and Laundry On request, Sweep and mop verandahs
Dust the skirtings, sills and door frames Dust the light fittings and ceiling fans
On both a Spring-Clean and a Vacate Clean our fee for service includes products and equipment. If you require special products for any of the surfaces in your home, please advise us prior to arrival or have them prepared for us.
IF YOU ARE HAPPY, TELL OTHERS – IF NOT, TELL US!
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Please feel free to copy and use information from these documents so that you may send information to your clients that will help you run your business more effectively.
You can read in next article about: Invoice / Estimate / Receipt Form