August focus: Domestic Cleaning Service

Answer these Questions and Test your own Preparedness

What factors that are within your control will determine the length of time that it will take to build your client base?

At what time during your business will you find that you do the most number of Special Cleans?

Why should you accept these requests?

When you are doing the quote and have given the client your version of the ’Terms of Business’ and ‘Service and Commitment’ form, what specific points should you explain to the client about your service? How do you think this will influence the client? What do you need to watch out for and how will these forms protect you?

After a job is completed there is something that is recommended that you do in order to retain the booking. What is it and how would you ensure that your client was happy before you leave the house?

Some clients are not at home when you do their work. If you discovered that your client was unhappy with your work after you had been there, when and how would you offer to solve the problem?

Why is it important to write down your list of services?

What is the benefit of separating the services, both for you and for the client?

At what point in your business could you go from charging by the hour to by the job, if at all?

What factors would influence whether or not you can charge by the job?

What is required of you to do when you clean a Bathroom at a Maintenance clean? (List in logical order)

What is required of you to do when you clean a Kitchen at a Maintenance clean? (List in logical order)

When should you provide your own products and equipment?

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You can read in next article about: Making Your Business Profitable