What to Tell your Client During the Initial Phone Conversation

Before we start, here are some tips to give to your clients when they phone to book a massage.

Prior to their first massage, most people have a worried dialogue going on in their head that goes something like this:  “Gosh, I don’t want to take absolutely everything off just yet until I feel safe that this massage therapist (whom I’ve never met before) isn’t going to do anything inappropriate. Will they be able to work well if I leave my knickers on? Will I get a good massage if I do that? Am I a prude not to take off my knickers? Will my knickers get in the way of her (or him) working on my buttocks and lower back?”  In answer to questions like this, the answer to all of those questions is “no”, however, you’re also not going to get a good massage if you can’t relax, so just do whatever you need to do for now. Continue reading →