August focus: Domestic Cleaning Service

Keep Good Records!

If you give an estimate over the phone remember to write it down next to the client’s name, address and phone number. If you forget what you said when you were on the phone, the client may try to argue with you about your fees, so make sure that you write down everything that was said by both of you. You can then correctly remind them of how the conversation went, and you will have an assurance that will be lacking if you can’t remember what was said. Continue reading →