Tag Archive | assertiveness

Assertiveness in Practice – Part III

August Focus: Domestic Cleaning Business


Assertiveness in Practice

Developing your Skills of Communication

Let us look at a few practical strategies on setting boundaries and delivering those boundaries using good communication skills. Once you know what rates to charge for the different cleaning services you need to stay within these boundaries with every client that you deal with so that you get used to setting boundaries and keeping to them. If you are asked to do extra work and the rate that you are charging does not cover these extra requests then just look your client in the eye and say ‘I can certainly do those things for you during a Spring-Clean. Would you like to order a Spring-Clean, Mrs Jones?’ If they ask again, just repeat your offer to do a Spring-Clean. Then, if they insist that you do the work they want without ordering a Spring-Clean, you simply say ‘no, these services will need to be charged at a higher rate’ clearly, calmly and without emotion. Stating what you will or won’t do for the fee that the client is paying needs to be done clearly and precisely, without any negative emotion. Good communication only becomes aggression if you add negative emotion to your delivery of what you are trying to say. Continue reading

Assertiveness – Part II

August Focus: Domestic Cleaning Business

Assertiveness - Part II

Learning to Become Free through Assertiveness

Next, assertiveness requires you to have very clearly defined goals in life and that you know what your purpose is. If you have no idea about these things you will not be able to become assertive. If you do not know what you want the first step to take is to work out what you don’t want from life until you have narrowed down your list to what you do want from life. Underlying what you want will be your reason for being here. If you are able to define this you will be able to assertively say no to those things in life that you do not want that go against your purpose, and assertively speak up for those things that you do want in life that fit in with your purpose. Continue reading



By Stuart Wilde

One of the reasons why you are considering becoming self-employed is because you probably want more freedom, and this means having more independence and control over all the areas of your life. To have total freedom you will need to develop an assertive personality, one that does not allow others to impose their intentions on you should that not be your desire, and one that is able to make things happen so that life gives you what you want. Continue reading